Send It Back is a priority return service for lost or left-behind items for guests of hotels and other properties in Bay County. When a guest leaves something behind and wants it shipped back, your staff contacts us with a single text or call. We arrive within 2 hours to pick up the item, pack it, and ship it back to the guest that same day. The guest pays us directly.

Nothing. Send It Back is a guest-paid service. We quote and collect payment directly from the guest before anything ships. The property is never billed, and there is no contract or sign-up required.

One text or call. Once you confirm to the guest that you have found their item, let them know you use a service called Send It Back and that we will be in touch within a few hours. Staff then contacts us with the property name and a description of the item. We handle everything from that point forward, including pickup, packing, guest communication, payment, shipping, and tracking.

We document the pickup with a signed pickup receipt. From that point, the guest receives updates about the item and tracking information once it ships later that day. This eliminates follow-up calls to the property because the guest knows the item is being handled as a priority and is on the way back.

No. Send It Back handles the physical return step that most lost and found software leaves inside your operation. If your software logs items and notifies guests that you have the item, we can pick it up from there. When the guest is ready to have the item shipped back, we handle it. Most items are packed, labeled, and in the hands of the carrier the same day. We complement and speed up your existing process rather than replace it.

If a guest is quoted and declines, we notify you and return the item to the property at no charge. The property is never responsible for the cost of the service. The item remains part of the property's lost-and-found inventory and continues to follow the property's normal hold-time policy.